I dont even believe they actually have a QA team! Based on the totally different outcome on fixing the Legal Name mess, it seems there are Ad Hoc fixes that each staff member who receives customer request has to figure a way to fix it, WITHOUT a standard procedure / internal memo even the issues showed up over a month ago!

The poster contacted X team. The X CS team took several days to figure out how to fix the missing first name WITHOUT touching any other thing of the account, i.e. the customer can still use existing user id / password to log in with every data field in the account remains intact.

Mine being fixed by a MP phone rep, got a new assigned us id and password plus except name, dob, phone number and email address, everything was wiped out including mailing address, travel doc (KTN, Passport) plus companion info. I also got a Welcome to join Mileage Plan email! At least the glitches seem only affect things in the Profile and Wallet, but not the existing bookings / Account Activity areas. My account balance remains the same before or after the fix.

Both the X team and the MP phone rep acknowledged there are lots of issues after the latest update - but the first report of the issue in this thread over a full month ago, i.e. Sept 26 - yet it seems to me there is no internal memo to address this issue based what I could guess from the conversation with the MP phone rep. The phone rep apparently created a new account using the minimum personal data from the old account, then merge it with the existing account, keeping the old account number. She said she had to move several fields to get the legal name error resolved.