Correct. I was told they were unable to process a pro-rata refund for the payment I already made for this month but that they would cancel my subscription going forward because "they do not have any resolution for the current issues".

However, I replied and said that in that case I would be contacting my credit card issuer and filing a chargeback for this month's payment as I have paid for a service I am not receiving.

As soon as they saw the word "chargeback" they replied immediately with a full refund of my USD$9.99 for this month. I suggest everyone does the same.

FWIW, it sounds like there is no fix coming any time soon.