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Old Oct 16, 2024 | 7:33 pm
  #12  
AmD950
All eyes on you!
10 Years on Site
 
Join Date: Apr 2012
Location: Hong Kong SAR
Programs: Non Top Tier Asiamiles Member (NTTAM)
Posts: 421
Originally Posted by CXZRHaddict
I am a little bit confused and frustrated. For the past 23 years as a Marco Polo Club member I have never been asked to pay for an extra legroom seat - until today. As usually I logged into my account, selected my flights and went straight to the seat selection. I was surprised that a price showed up after I clicked on my preferred seat. At first I thought this was a programming mistake. Then I double-checked with the benefits for Gold members. And it says clearly: Seat selection is free for CX Gold members. So I logged in for a second time, choose my flights and selected my seats. Once again for each and every leg an "add-on" showed up which resulted in a 30 percent higher airfare. Did I miss anything out here? Can anyone confirm this? The fact that Cathay has never charged me for seat selection as long as I have been flying with them was one of the reasons for my ongoing support. I went as far as paying much more than I would have on a competitor on the same routes. This little benefit was worth it.
Just call them as a GO. They will fix it.
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