Originally Posted by
zoombee
Ah, OK. I raised a similar point in the rules thread a fair while back noting not recalculating after the first segment is flown is (likewise) implicit not explicit. Then again, the rules don't say they won't recalculate if it's a Friday and Jim is ill, i.e. it seems fair to argue that for a recalculation to be allowed it must be explicitly so rather than fail to say it's disallowed. TBH what's most interesting is what happens in practice. Hopefully I won't learn that the hard way.
I'm waiting on CX to update segments 3-5 on a newly ticketed DONEx. Having had days of waiting for a payment link and for the rtw team to respond, with the helpdesk mangling bookings they touched, it seemed best to just pay for an untouched booking out of the oneworld site that had routing I wanted (but wrong dates) minus the fact some ideally transit points are ticketed as stopovers. I'm trying to change my segments 3-5 as they need to be soon after segment 1 so it's likely now or never. Prices haven't gone up yet mind.
BTW what's the deal with date changes with CX. You just call, tell them the info, they put that in a case for the back office and then you wait 1-4 days for it to hopefully happen? Far from ideal if you're chasing slim inventory.
As far as I know the 'back office' team who works on RTWs only works HK business hours or something close to it. When I made the final change on my CX ticket (changes to ticketed points), the Whatsapp rep said that the specialist team needed to handle it but had communicated everything to them. The specialist team called me back around 7 or 8 pm HK time to confirm the changes and ticketed it right then and there, said that it was a free change (taxes and maybe a little YR would have gone done, so maybe it was a wash compared to the $125?)
Originally Posted by
jagmeets
The phone agents should be able to hold those seats for a bit, while the rtw desk works through things?
They certainly could add AA sectors to my earlier online booking which I did not end up ticketing.
Depends on the person who answers the phone, but yes it does seem that anyone competent can do that part then kick it off to the specialist team to finalize. The problem is when they have no clue about the type of ticket and insist there is no specialist team to ask. That's a HUCA situation. I eventually just used their Whatsapp team instead of calling.