FlyerTalk Forums - View Single Post - Oneworld booking and pricing experiences

Oct 5, 2024 | 12:25 pm

#2531

dvs7310

Join Date: Dec 2006

Location: NRT / HND

Programs: AA EXP, A3 Gold, Former UA 1K

Posts: 6,365

Quote:

Originally Posted by jagmeets

Apologies- I type this from a bustling hole in the wall eatery in BKK.

I just ticketed an exJP DONE3 at the old fares.

Details later, but here’s what worked for me- timeline in brackets:
1. book online with the first sector with CX (04Oct/~noon SIN). This makes it a CX ticket (at the QF fares, I think), and payment info is taken, but not charged. You have to call to get them to send a payment link.
2. call to change (regular line- I get a CX Diamond priority, but was still dumped to the MNL call Center)- do not pay- the call centre will see the ow website fare- I changed a DFW-BCN-MAD to a DFW-DOH-MAD
agent couldn’t process/figure out if it was allowed, sent to the manual pricing team (04Oct/~1400 SIN), supposedly on ‘Diamond Priority’
3. got an email with the required itinerary (05Oct/2120 SIN- it’s Saturday night in HKG!)
4. got a call that I missed (immediately after the above)
5. got a payment link that I paid through (10 mins after the above) with the CX filed fares.

The phone agent being unable to just make the change might have been the key.

etickets in the inbox, base fare of JPY 656,300/492,300 per Adult/Child.

A long post of gratitude to the regulars in this thread, and especially dvs7310 & of course pandaperth , with experiences with the engine, and a saga of mistakes, laziness, confidence with the first rtw (lack thereoff) etc will hopefully follow in the coming days (tight tax filing deadlines etc to be dealt with).

Great to hear, and CX isn't bad to deal with, though they do have a proper RTW team that isn't directly accessible. You do have to get someone who knows what's going on.

But definitely great to hear that you got one booked under the old rates that CX still have / had posted after most other carriers increased.

When I did my last CX one via the OW tool, thankfully I knew that it was essentially a dummy booking and not live ticketing like QF. So I just immediately contacted them before making payment for the changes that I needed. I'm pretty sure at the time on that one it was only changing my AKL-DFW code from AA to QF, but was no issue and ticketing was painless after.

I really do wish that in the next generation of the OW tool, it'll allow us to choose our preferred ticketing carrier based on who's eligible on the itinerary. Would make a huge difference since essentially no one wants QF.

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