FlyerTalk Forums - View Single Post - 900k points forfeited? Amex can't refund points to closed account
Old Oct 2, 2024 | 3:52 pm
  #19  
ZenFlyer
500k
30 Countries Visited
15 Years on Site
 
Join Date: Jan 2011
Location: Washington, D.C.
Programs: AA, but I play the field
Posts: 1,939
Originally Posted by Steve M
There may be more than one thing going on here. I think it's possible that the level of people gaming the system as you did to get a 35% boost on statement credits got to a level where they decided to do something about it, and their remedy was to go back and change previously-issued ticket refunds from statement credits to MR redeposits. .
Indeed, if you look at this post and others in the Pay-with-Points thread, it seems that this sequence of events is now the standard MO for Amex which a flight purchased with points is cancelled, and it happens over a series of weeks/months -- first a refund for the cash equivalent of the airfare, then a reversal of the cash refund, then a rebate of points used for the original purchase.
ZenFlyer is offline