I want to share my frustrating experience with Kenya Airways' Asante frequent flyer program to warn others. Despite completing enough flights for mainting Gold Status, a significant portion of which were operated by KLM, these flights were not credited to my account, resulting in the loss of my Gold status. I’ve tried contacting Kenya Airways nearly 10 times through various channels, including their customer service and management, but I haven’t received a single response or even an acknowledgment of receipt. It looks like I’m being blocked without getting any response

When I reached out to KLM, they informed me that the miles had already been allocated to Kenya Airways, yet they never appeared in my account. The lack of communication and resolution from Kenya Airways is extremely concerning.

I strongly advise anyone considering relying on the Asante program to proceed with caution.