Originally Posted by Chalkie

I'm not a QF basher (even though AJ and his merry men and women were toxic for QF customers (but not so bad for QF shareholders)) as objectively viewed QF remains a quality airline in global terms and delivers a quality product domestically in Australia. The international product is competitive against the likes of North American carriers, but perhaps not against most of the rest of the world. But there are reasons - particularly if one lives in Australia - where QF will be a rational choice as a carrier as opposed to SQ, a ME or EU carrier.

The legacies of the AJ reign in terms of pretty crappy customer service will take some time (and lower dividends for shareholders in the short term) to mend, and that will continue to haunt QF for the time being.