Originally Posted by Tennisbum
I absolutely agree that the TSA's response to Dovster's e-mail was neither timely nor helpful. However, if you are implying that private services providers are inherently more responsive to their clients/customers, you must not be dealing with the companies with whom I do business.
And while, in theory, we choose our private service providers, in practice there are often few or no alternatives. For example, where I live, if you want to fly, you are basically captive to Delta.
Where do you live? Inside of the CSG or VLD or ABY airport?
The fact of the matter is that it is not possible to fly on a commercial airline anywhere in the U.S. without dealing with the TSA. It is quite easy to avoid flying on Delta unless you insist on using one of a handful of regional airports.
There are very few regulated monopolies left from which you cannot escape. Even cable can be avoided by using satellite, and local telephone can be avoided by using a cell phone. That leaves you with electricity, water and the Post Office, none of which harrass and threaten its customers on a daily basis like the TSA.