At the moment my money's on them ignoring the question or avoiding a straight answer.
I'd like to be wrong.
You were not wrong.
Originally Posted by
kunalslab
Anyone else using Roame Travel (roame.travel) to find award flights here? Would love to see any tips or good deals you've gotten so far!
I signed up for a bit and despite my hopes, it provided literally no value. While it was a pain, I found more seats going airline by airline. (Roame would not show the same seats.) I reached out to tech support on one specific routing - including screenshots. All I got back was 'it shouldn't be different'. When I followed up I did not get a response. I did not renew.