Originally Posted by LEX-LGA Commuter
Because we have no choice! What part of this do you not understand? Give us an alternative and we will be all over it.
Also, keep in mind that your sarcasm is being directed at your customer base. We go away, your government jobs go away. Try and keep that in mind next time you reply to someone here. Somehow, I just don't get this attitude from any other vendor of services I use. Of course, as I said in my first sentence, with TSA we have no choice. Sort of how the phone company used to be..... maybe you could get Lilly Tomlin as your spokesperson.
I absolutely agree that the TSA's response to Dovster's e-mail was neither timely nor helpful. However, if you are implying that private services providers are inherently more responsive to their clients/customers, you must not be dealing with the companies with whom I do business.
And while, in theory, we choose our private service providers, in practice there are often few or no alternatives. For example, where I live, if you want to fly, you are basically captive to Delta.