Originally Posted by robertm1445

I do not know where to begin...I will try. We got caught up in the crowdstrike outage a few weeks back and missed our connect to Split (like everyone else)...we called our travel agent and gave her a heads up. She actually got on the phone with Marriott and got them to authorize a full refund-we were scheduled for 3 days. We missed one. We obtained the name from Marriott, cancellation and refund numbers and the called was recorded. Marriott agreed to cancel all 3 days with a refund so we booked the 2 left over 2 days at the Ambassador and ate the first day in Frankfurt at the airline crews hotel. However almost 3 weeks later, Le Meridien Split is not honoring their parent company's call to refund us despite the the recorded call, and the confirmation numbers. Seems they are a franchise and keep telling us to pound sand despite the evidence we were promised a refund. If they had said no refund, that would have been fine as we would have stayed the 2 days here. This is unreal and its appearing that we will not be refunded no matter how far we escalate. This hotel is refusing to refund us no matter what the evidence we provide them from their parent company.
I would stay away from this place-esp in light of the most recent reviews. BTW the travel agency we are working with is out of Washington DC and they are going to blacklist this hotel if this is not resolved in a fair manner to us.