Originally Posted by Donkitravel

Hi all, I have encountered a problem in redeeming Swiss Airlines from ZRH to DXB with the following messages on both lifemiles.com and the app.

We're sorry, but we couldn't process your request. Please try again. If the issue persists, we invite you to visit our Help Center.

E: 6

I have no problem redeeming other routes.

See if any expertise can advise how to resolve. Much appreciated.