Originally Posted by
Scott Keir
Hi,
After speaking to a Senior Manager at KLM and an apology for how my case had been dealt with I can confirm:
If your flight is KLM then Transavia it is true that you cannot pay for hold luggage online and must pay at the airport. So say GLA-AMS-SOF online baggage calculator says £40 per bag paid at the airport. However as you cannot pay online you must be offered the online price which would be I think £25. All KLM baggage/check in agents have been informed of this.
Hand Luggage: It is the allowance on the airline who your first sector is with: So in the example above it is KLM and one bag and one accessory. So you would be allowed this on your Transavia flight even though there's is just one bag. Again all staff have been informed of this.
I hope this information will help other passengers who buy a ticket with KLM which is KLM flight transferring onto a Transavia flight.
Thanks
Scott
Dear Scott,
I am having the same problem of the klm+transavia connection that you had. I am not able to check on line and the only answer I got from klm and my travel agency is that I have to pay at the airport without knowing at all the cost that they are going to charge me. I would be very grafeful if you can provide me some hint on how you manage to get into contact with a klm manager and get the answer on the actual cost and that you should be offered the online fares.
Best regards,
Teresa