Originally Posted by
cesco.g
I booked two awards and had to cancel one on the day of arrival.
Email confirmation shows:
"CANCELLATION POLICY:
90 PCT DPST AT BOOKING/90 PCT OF STAY IF CXL"
So, "I am going to forfeit/loose 90% of my points used" my thinking goes.
Instead now I see a charge of over $ 900 on my credit card from the hotel.
Meanwhile the points charge/deduction from my Discoverist account is gone, e.g. the ponts returned.
Even the cancellation email states completely misleading cxl policy above again!
Pretty much p.oed. !!!
Do I have any recourse?
90% at booking is fairly unusual. It’s usually only at highly desirable resort destinations where people book far in advance and it may be tough to see at the last min (as people don’t just book at flight out the day before).
So I think canceling on the day of is a big financial loss for the hotel. And therefore I doubt the hotel would relent.
But since we have no idea which hotel or why it’s 90% deposit, it’s hard to be more specific on what to do next.