FlyerTalk Forums - View Single Post - Hyatt Cancellation Wording

Jul 10, 2024 | 6:43 pm

#57

skj

Join Date: Jul 2009

Location: DEN

Programs: UA 2MM, Hyatt Diamond, SPG Gold

Posts: 2,428

Quote:

Originally Posted by cesco.g

I booked two awards and had to cancel one on the day of arrival.
Email confirmation shows:

"CANCELLATION POLICY:
90 PCT DPST AT BOOKING/90 PCT OF STAY IF CXL"

So, "I am going to forfeit/loose 90% of my points used" my thinking goes.
Instead now I see a charge of over $ 900 on my credit card from the hotel.
Meanwhile the points charge/deduction from my Discoverist account is gone, e.g. the ponts returned.

Even the cancellation email states completely misleading cxl policy above again!
Pretty much p.oed. !!!

Do I have any recourse?

You have no recourse. Read the T&Cs. If you no-show or cancel a points reservation inside the cancellation window, your points are returned and you are charged the cash rate, or perhaps in your case, 90% of the cash rate.

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