My flight JFK-LAX has been delayed 2.5 hours. I called JetBlue to ask for the reason for the delay. The agent was having a really hard time with this. She then said, “The reason for the delay is a gate change.”

Hmm…. Ok….

Let me rant a bit here. I really don’t get JetBlue. It’s not that delays are more common. But JetBlue doesn’t have a good infrastructure to deal with them. The website and the app provide little to help stranded customers. Endorsing to other carriers is a non-starter. Connecting airports provide no lounge. And Mint is truly sub-par these days,