Originally Posted by
kayzng
Sharing updates on my attempts to add stops with ex-CAI DONE3 issued by QF.
Background
Initial ticket price was around AUD3980 ticket + AUD1290 for YQ/YR
Initial segment was 13 air segments, and 2 surface segment, open jaw at DOH
4 segment flown (3 inter Europe, 1 from Europe to Asia)
I tried to change my balance itinerary by removing 2 surface (replace with inter US) and add final segment to DOH-DXB
Was told by QF team that for ex-CAI ticket, they cant calculate the change cost, unless,
1. Remove cities that stop multiple times (I have 2x KUL and 2x DFW)
2. End it with DOH-CAI
After many rounds of attempts with different agents, it seems always route back to same agent that willing to handle but with above restriction. Others just said they cant priced.
So, I made changes according to above, and was quoted 4.9k AUD price difference. Does this sound right? more like complete re-price the whole itinerary with new pricing?
If i were to cancel and opt for refund, I would get back AUD3.8.
That's all nonsense by the QF team.
Assuming your itinerary conforms to all the other rules:
- There is no restriction on multiple stopovers at the same place
- There is no requirement to end in CAI (can be anywhere in the Middle East)
- You have already flown the first segment, therefore the base fare in effect when you purchased the ticket is now fixed, and you are not adding, or subtracting, continents, so there is no re-price for that. Therefore the AUD4.9k charge is unwarranted
- The cancellation refund of AUD3.9 is believable! Adding the 'D' class 1-way fares of the flights already flown would likely eat up what you paid for the whole ticket.
So what to do? My suggestions:
- Ask for a full, written, breakdown of the components of the $4.9K charge
- Armed with that, argue you case for it being unwarranted
- If getting nowhere, even after speaking to a supervisor, then ask for the supervisor's details - say it's for when you make your complaint to the ACCC (Australian Competition and Consumer Commission) - this will demonstrate that you know at least a little about your rights and may cause them to look more closely at your situation.
Good luck, and please let us know how it works out (I am interested, because I start my ex-CAI DONE5 next Tuesday and might want to re-route some segments at the end on my itinerary)