Originally Posted by bdschobel
Same here. I had a real battle at the Marriott Marquis in NYC last October, but I won eventually. They let me check in when I recited my Marriott Rewards number from memory. That proved I was who I claimed to be!
I've argued with that hotel too. It's not as if I didn't have a reservation in the system with the same credit card as I'd just handed them holding the room for late arrival, the same Marriott gold card in the reservation, etc.