Originally Posted by steveholt

As a data point, I needed to cancel my recently-booked QF ex-CAI RTW before departure for family reasons.

My first call directed me to someone who said they would look into the rules and came back and forth on and off of hold for 15 minutes. She said after talking to her team, she could cancel it for 5% of the base fare. Great! She said it might take 28 days to process the refund, which I wasn't thrilled by, but I could deal with that later. When she started the cancellation process, she said that she actually couldn't cancel it because it was priced in EGP and that I would need to contact Oneworld to cancel the ticket. I pointed out that QF had sold me a QF ticket, that they work with other currencies all the time, and that there was no Oneworld desk for me to call. She put me on hold again and then hung up.

My second call was to the same number. I got someone who sounded more competent, spent 15 minutes looking into it, said that I could cancel without penalty since one of my flights were cancelled.and then sent me to another department. This department processed the refund within five minutes.

I received a full refund (minus some currency changes amounting to about $50 US) within 48 hours.