Originally Posted by
jfunk138
You cannot be checked in to do SDFC. In the app choose modify check-in and then I think the option is to "cancel checkin" or "uncheckin".
Once you are no longer checked in, choose manage trip and then change. Search for flights on the same day. It should offer the ability to change for $0.
I suspect using the chat was a mistake. Unless there is chat specific for Mosaic customers, they might not understand the Mosaic benefits. If I need a human, it's the Mosaic phone support number for me.
Thank you and this makes a ton of sense now. I did see an option to un-check in. Not very intuitive to me but seems in line with what I perceive as poor functionality of the JetBlue app which remains slow and feels like a link to a mobile site, not an actual app.
Separately, I filled out a complaint form, JetBlue acknowledged the error, and yet provided no compensation. Oh well, at least I know
how to same day switch now!