FlyerTalk Forums - View Single Post - The Marriott Bonvoy App - discussion thread
Old May 24, 2024 | 2:34 am
  #226  
Xandrios
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Originally Posted by YYZTHF
Are you sure you didn't modify the preexisting reservation?
I often modify mine (price/dates/room type/etc) and it always retains the same booking #
You are right in that it pretty much exactly showed the behavior of modifying the reservation. The booking now shows 1 room, at the prepaid rate. Which is what I wanted to end up with... but the kicker is that I don't believe that I modified the existing reservation. Until you just mentioned this I wasn't aware that changing to a different/lower rate would have been an option for an existing reservation.

When you do make a change, does the email confirmation mention that it is a change to an existing booking? Or just the typical "Reservation Confirmation #<number> for <hotel>"?

Originally Posted by Marriott Bonvoy Lurker II
Dear Xandrios,

Kindly suggest you call our Loyalty Support to look into further for your previous reservation and cancellation.

You can find our Loyalty Program phone numbers on the following page: https://www.marriott.com/help/loyalt...mer-support.mi
Thanks, I was considering calling the hotel directly but this may be a better way to go. Would there be a way to contact support through email? I'm not in a rush and having these kind of matters written down/confirmed is always a little easier in case this matter does pop up during check in.
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