Originally Posted by
Seb2189
Did you phrase your question/request a particular way to get them to book for you? I noticed this issue last week and when I called, they said it meant that there was no availability (which didn't seem right based on what I had seen the week before).
Didnt phrase it any particular way. Just called and asked to check availability on the particular AM flight I wanted. She put me on hold to confirm with AM, and got back with availability and pricing. Transferred the points, showed up in 60 seconds and booked.
Id say don’t mention you couldn’t see it online or something like that. That will probably draw out a standard “If you can’t see it, it’s not there” kind of response