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Thread: United cutting first class meal service on flights less than 900 miles? (now "snack")
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Old May 6, 2024 | 6:29 am
  #348  
kirkwoodj
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Originally Posted by Unimatrix One
With respect to all this "premium service never works in the US market" stuff, I just want to point out that one of the key features of CO's turnaround and business model was offering better service than other airlines, including (gasp) meals in Y. And their domestic F (which I experienced a few times) was excellent. Gordon Bethune explained this in detail in his book. I once flew CO in J on a TPAC flight in 1999, and the soft product (food and amenities) far exceeded anything on any US carrier today and came close to today's SQ, NH, and JL.

Also, before Doug Parker degraded AA's product (slashing meals and shrinking MCE), wasn't AA earning higher RASM?
I had a filet mignon IAH-SNA back in those days, could have been in a fine steakhouse...happier days. Airlines should read Gordon's book too...
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