Originally Posted by
EssexAVgeek
I complained about their terrible phone system in trying to get it resolved, timeframe of the cancellation (I know this can't always be helped) and the unsuitable alternatives they gave me.
A wonderful person on their live chat eventually sorted it for me very quickly and they probably lost money on my booking by putting me on LH
So, actually you received 5k Avios for poor customer service, not for the cancellation itself.