Originally Posted by
Ali Taheri
This is yet another "surprise!" that has come on my itinerary. I'm flying First Class A380 from BKK-DOH and in asking about something unrelated, the agent informed me that my tickets don't have baggage allowance and to contact AA. Sure enough I went to the Qatar app today and realized there is no allowance. Interestingly, AA has so far said that the tickets have 50kg attached, which is correct considering BKK-DOH should have 50kg in first. Not sure what or who to believe at this point.
Quick update. I was RELENTLESS the past few hours. Contacting by Chat, Twitter (X) and calling. No one would properly issue. Call center put it "On Request" which said anywhere from 24 hours to 4 days. The app kept telling me to go back to Qatar. Twitter also confirmed 50kg, but nonethless it was NOT attached. Finally, I copied and pasted the following into Twitter.
"Hello, my first class award ticket XXXXX (AA Code, Not QR Code) does not have a checked baggage allowance endorsement section on the confirmation. A Qatar Airways agent confirms that there's no checked baggage allowance attached to my ticket. Can you re-issue the ticket with the correct checked baggage allowance endorsements added?" After I did this, approximately 10 minutes later X Team (Formerly Twitter) let me know it was completed. I double checked those details on Malaysian like other suggested and sure enough, 50kg attached to the PNR. Thanks to all who helped conquer another Award space mind boggler.