Originally Posted by mamak04

Hi all,
We booked using GOH cert for 2 nights points stay at a Hyatt Centric. During checkout, I was told that breakfast was covered but not the tips. As it's my first time booking via the GOH cert, I did not dispute on the spot. But later that day, I checked online for the ToC that all breakfast charge (incl tips and service charge) should have been covered by the hotel. I tried to reach out by email ([email protected] & [email protected] )/ private msg but did not receive any response. Is the GOH's benefit only covers breakfast but not tips?
PS: The tips were automatically added to the bill at 20% plus the tips' tax amount without us needing to add anything extra - we just signed the bill and add our room number each time the bill comes.