Originally Posted by
jagmeets
pretty sure that whatever Amadeus/cloaked variant CX agents use, they do have the ability to differentiate FQTS/FQTV..skill, otoh..
and of course CX tech’s a few years away from the low benchmark that is SQ’s IT
SQ, QR and CX use the same DCS - Amadeus Altea CM
As someone trained to use the system, under the FFP section there is an option to choose different numbers for 'service' and 'accural'. Not all agents know this though.