TQO details from our recent trip:

TQO Arrival (Sat, April 22, 2024):
---right before Immigration a girl was letting everyone know where the bathrooms were (just to the left of the Immigration lines). I asked & she said there were no more bathrooms anywhere after Immigration. I found that hard to believe, but I used it anyway just in case. :-) (once we got out of Customs to the main entry area there were other bathrooms).
------didn't notice any immigration kiosks, but I wasn't looking for them either

---Immigration is a pretty small area, but I guess w/ only 13 gates it doesn't need to be as big as at CUN. Lots of agents on the desks. Got through that in just a few minutes.

---our luggage took quite a while to come out. Didn't time it but it probably wasn't as long as it seemed. :-)

---Customs: we were directed over to send our luggage & carry-ons through an x-ray machine. Not sure if they made everyone do that, or just random selections. While we were walking away from that an agent had a dog sniffing everyone/everything

---post-Customs: we had arranged transfers w/ Canada Transfers. Once you come out of Customs, inside the building, there are the usual guys standing there w/ signs for pick-ups. While my husband was looking for our guy, I wandered around a little looking for an ATM machine. I didn't see any ATMs there yet.
------I did see little offices/desks for Hertz, Mex & Europcar. There might have been others, but I just noticed those 3. The Hertz line was crazy long !!
------finally found Canada Transfers & got in our van & on our way to Mahahual

---ride from TQO to 307 (highway): took us 9 minutes to get from the terminal out to 307


TQO Departure (Wed, May 1, 2024):
---we got to TQO at 12:20 for our 2:20 flight to CLT (we started boarding at 1:35)

---the drive from 307 to the TQO terminal took 10 minutes

---when our Canada Transfers van got back to TQO he dropped us off right where is picked us up (same main door we came out 11 days earlier). Once inside we had to get upstairs for Departures. Escalators & stairs were on our right. Elevators were kind of right in front of us, but you had to walk around them to get to the elevator doors.
------as an aside, when we came in the main door, I noticed that the Hertz line was again really long.

---once upstairs it was easy to find the AA lines. The Main check-in line was pretty short. Our Priority line seemed longer since there were several people in wheelchairs in the Priority line (but it seemed that most of them were not actually flying in First/Business, but the Priority line was checking them all in). One of the AA agents on the Main check-in line came over to the Priority line to bring the actual First customers over to his station to check them/us in. This all seemed rather unorganized & took longer than it should have. (no biggie since we were there pretty early)

---Security line: same process as at CUN, you show your passport/boarding pass to security (except they're military personnel). Then you get in line to send you & your stuff through the x-ray machines. Like CUN you keep your shoes on. You take out liquids & laptops, etc... They also made you set your passport in the bin along w/ your stuff.

---post-Security: now you're free to wander around the small, HOT departure gate area. All the gates seem to be lined up in a straight line. (you can see from one end of the hallway all the way to the other end)
------when you walk out of Security you can go left or right. We walked left first, just to look around, then we went right, down to our gate
------there's duty free right when you come out of Security. We didn't look at any of that, so I don't know what's for sale.
------between the 2 sides, there are boarded up "coming soon" signs for: Burger King, Popeye's, Starbucks, Carl's, Firehouse Subs, Applebees (seems like a lot for the small size of the airport)
------there are bathrooms on both sides
------on both sides, there is a tiny little convenience-style cubby w/ only chips, snacks, drinks
------and there was a tiny temporary-seeming stand for GoMart pre-made sandwiches & drinks
------it's really hot in the gate areas. They have A LOT of super-huge fans all up & down the gates. The bathrooms were really HOT. Not sure if the a.c. is already broken, or just not working properly yet.

---I did notice the Interviewers wandering around talking to people, just like at CUN

---Visitax: no mention or signs that we noticed at TQO
------as an aside, we've been in/out of CUN 2 or 3 times a year since Visitax became a thing. We have never paid Visitax. They are still lettin' us in & out every time we come back, with no mention of having not previously paid it.


General comments:
---you can definitely tell that the military runs this airport. The Guarda Nacional is roaming around outside, inside pre & post Security. They also man the Security checkpoint & Security lines.

---we were glad to see how easy TQO is since we already have our August & December flights booked through there (phew !!). Just hope they have ATMs there by August (since the airport website says there are ATMs there !!).


OK, goodness, sorry so long, but wanted to give details for all the detail-oriented pre-planners like I am !! :-)