BA Gold line: deteriorating?
Hi all,
Not sure if it's only me, but these days, calling the Gold line recently I noticed some of the following
- at times it seems to already ask you to key in your EC number and then only will it ask for the next options, but at times it does not
- agents are friendly, but they do not seem to be quite experience in creating reservations - asking a lot of what I would assume experienced agents will know, for example creating complicated reservations and finding out errors when prices are not being quoted.
Just curious - are they doing some changes to the phone system and if there's an influx of new phone agents coming onboard. These days, without a minimum of 1 hour on the phone, I can't get anything done efficiently compared to a few months ago.
Cheers!