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Thread: Worldwide Companion Pass
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Old Apr 30, 2024 | 6:07 pm
  #418  
YOWgary
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Originally Posted by tbuff
Update: agent for companion pass yesterday couldn't price ticket unless it was two one ways. Says completely unrelated to fare class. Could not get it to work.

agent today says it IS related to fare class. Refusing to escalate to manager. Says customer solutions is only via email.

we have talked to 5 people and spent 4 hours on the phone.
I'm now on my fourth agent, approaching 90 minutes on the phone, and I've had a different answer from each person I've spoken to. I am no closer to a resolution.

I'd really like to not have to cancel the booking, which includes confirmed outbound eUps on a flight that's now J1, just to change the date of the return.

Edit: 1h25 all told, it sounded VERY complicated.
Last edited by YOWgary; Apr 30, 2024 at 7:28 pm
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