purdue1015

Hi All,

I tried search and couldn't find anything relevant. Mods feel free to adjust as needed.

I have been plagued with a seemingly phantom IT issue that I am not sure how to fix.

1) When flying domestic F with meal service, my meal choice is often deleted by the system and reset to nothing. I get an email notification of this saying "there has been an itinerary change and your meal choice has been canceled." There is no schedule/itinerary change. This happens 2-5+ times during the available times to select a meal. If I don't catch it in time right at T-24, often my meal choice is erased. This week I have domestic F flight Wed/Fri and so far I am up to 3x and 2x times choosing meal respectively.

Notably this has not happened to me on Polaris flights.

2) Years ago I was gluten free. At the time, I selected "gluten free meal" preference in my account. This was all related to stress in my life at the time and is no longer necessary for me (hasn't been for quite some time). This preference seems to be "stuck" to my account. Manual changing (and resaving) to no preference hasn't helped. My account seems to default to this old meal choice preference.

(Given the issue above), more than once, an FA has come to me to apologize for no gluten free meals on board (which I didn't actually pick...the first issue above erased my actual choice, and then this second issue inserted a gluten free meal choice as my "pick").

Ultimately, I would love to pick a meal choice once and be done with it. I have emailed 1K Voice about this and got no help.

Does anyone have any thoughts on how/who to reach out to about this problem to help fix?

Thanks