FlyerTalk Forums - View Single Post - Royal Caribbean IRROPS Compared to Airlines
Old Apr 29, 2024 | 4:04 pm
  #6  
cyborg
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Originally Posted by YVR Cockroach
I see RoTS is still sitting at Canada Place where it docked yesterday to unload pax. Didn't think it'd be the best place to perform azipod repairs.
Just received the same type of email that the 26 April passengers received while their ship was limping up the west coast at half speed to Vancouver eliminatiing two ports of call. In that case there was no update as promised by RCCL by the time the ship arrived at Vancouver. Passengers for the 26 April cruise were told to board, but only after did they find out the ship was still crippled. We now know the rest of the story. So, here is what they sent today to those planning on the 3 May cruise:
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About Your Upcoming Travels Dear Guest,

As you may know, Radiance of the Seas encountered a technical issue with its propulsion system, resulting in the cancellation of our April 26th, 2024, sailing.

Repairs are still underway, and our teams are working diligently to address this issue. We want to assure you that we are doing everything possible to resolve it as quickly as we can. While we continue to make progress, we understand the importance of keeping you informed and will provide you with another update by May 2nd.

Thank you for your patience and understanding.

Sincerely,

Aurora Yera-Rodriguez
AVP | Guest Experience
Royal Caribbean International
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The previous and similar notice for the 26 April cruise was posted on the RCCL website and then removed ... hmmm

Already you have reddit subs lit up about folks who are stressed about ending up like the last ones who were told nothing, then told to board, then told the ship is still being repaired, moved to the commercial pier, then told it is broke and debark tomorrow. Compensation aside, this is really looking like a repeat of not just last 2 weeks, but last year when they canceled two cruises to repair the propulsion system, a pro active approach.

I'm not that impacted aside from being a little stressed about travel details, recovery should they cancel after I arrive in Vancouver and so forth; being a Flyertalker and experienced traveler. But, hey...this company really lacks common courtesy when it comes to passenger information especially now when they have some recent experience in these matters. Makes me wonder what the insurance influence is from the Lloyds of London side. Are they gaming the system for max payouts with terms that are kept under wraps; e.g., insurance pays out to cruise line when mechanical failure happens after embarkation? Might make an interesting WSJ article if anyone cares to do the deep dive and publish.

More to follow on this one for sure.

Cheers,

-Cyborg
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