Originally Posted by radonc1

(My bolding)
As far as TY points go, DPs indicate that Citi is not a pleasant player in redeeming points left on the table after closure. If they say to go pound sand, you have a choice of arbitration (which they have to pay for) or letting it go. If you have done well in the past and the remaining points left are small, probably worth asking for them, but not fighting if they say no.. Sounds like you took them for a bit already and you know the old saw about pigs and hogs