Originally Posted by
gmangg
Citi just closed all my accounts. I only had credit cards. The email told me to contact
[email protected] for a reason. I had been
running 600k to $1mm a month on the AT&T Access More card at least since 2018, so it's not like this activity is uncharacteristic. Citi issued the initial mortgage on my property, so clearly they know who I am. If they had AML concerns, they should have addressed them years ago. At the end of the day, I suspect interchange didn't cover the 3% I was earning, so I get it. I don't have an asset management or banking relationship with them, so it's not like I have an internal advocate to keep the accounts open.
Now I need to decide how to make sure they post the ThankYou points they owe me. I think I might need to arbitrate. Any tips there? All in the game though!
(My bolding)
First off, let me congratulate you on an epic run. I have not seen DPs where people were doing 10-12MM/year through their credit card without being asked for financial verification of their source of income!! Probably more of an indictment of Citi's ML staff than of anything else.
I suspect something got your account looked at, and after the staff regained their breath, the first thing they wanted to do was be rid of you before the auditors came in, or maybe the auditors did come in and you know the rest of the story.
As far as TY points go, DPs indicate that Citi is not a pleasant player in redeeming points left on the table after closure. If they say to go pound sand, you have a choice of arbitration (which they have to pay for) or letting it go. If you have done well in the past and the remaining points left are small, probably worth asking for them, but not fighting if they say no.. Sounds like you took them for a bit already and you know the old saw about pigs and hogs
