Originally Posted by debryan

I have seen posts on how great these toilets are, and perhaps that is for home use. I have encountered a few - at a Four Seasons hotel in Japan and a Ritz Carlton in Montreal. Both toilets have a disgusting smell before they are even used, and I am wondering if it is how they are cleaned or self clean. I add that it is not a "bathroom" smell like urine or feces, but a stale dirty smell that pervades the area. The noise, the automatic opening, auto flush and suprises that come from operation (I pushed the "dryer" button and got a butt shower instead) are all annoying but manageable, but the smell is nauseating and makes me wonder how dirty these toilets and the water they use actually are.

Originally Posted by mbutler

I had two Neorest 700h at home and that smell is starting to be there after 3 years. I believe it comes from the odor filter (ironically) which is not replaceable. I recently sold my condo so it doesn't bother me anymore but it is really an issue. The ones at the Ritz Montreal which are 12 years old really have a strong smell which is very unfortunate.

I have decided to try a cheaper brand for the 3 toilets in my new house, Ecoway, and I am very happy with them even if they are 8x cheaper than the Toto and no smell at all so far (after 1 year)