Originally Posted by
EugeneK
In the latest chapter of Frontier's ineptitude...
I want to cancel a flight. On the home screen, when you click on My Trip/Check In, it no longer allows you to type in your name and confirmation number. Instead, it directs you to use the app for these things. But the app won't let you cancel a flight.
So after wasting about 10 minutes trying different things, I figured out that I choose "My Trip" from the website's top menu, then choose Manage Trip, which brings up a screen where I can actually enter my confirmation number and cancel the trip.
Is this ineptitude? Or are they trying to make it really, really hard for the average person to cancel their flight, hoping that they just give up?
Really hard to know Frontier's motivations, as they seem both inept AND reluctant to allow passengers to actually cancel their trips.
What frustrated me the last time I needed to cancel a Frontier reservation as a Diamond was the fact that the website only offered an opportunity for a future flight credit, not a refund to my credit card. This is not a huge deal for me because I'm flying Frontier every month or two, but I generally prefer the refund because -- surprise -- Frontier doesn't make it easy to track your flight credits! You kind of have to remember them, or search your email. It would be good personal practice to have a place to record your credits and when you used them.