Originally Posted by
NYC2SGN
Oddly, after the my status changed to Gold, I still wasn't able to select a seat for free. I called in and they said it was a glitch in their system and they sorted it out for me.
I had the same issue on day of approval for a booking I made right after approval. The next morning I awoke to the “You’ve been upgraded to Gold” welcome email and in Manage my Booking I had already been assigned seats (actually the ones I was planning to select) and could change for free.