FlyerTalk Forums - View Single Post - Hyatt Regency Mexico City REVIEW - MASTER THREAD
Old Apr 17, 2024 | 10:15 am
  #233  
embarcadero1
10 Countries Visited
20 Countries Visited
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15 Years on Site
 
Join Date: May 2007
Location: London and Madrid
Programs: BA Gold, UA 2MM, Hyatt Lifetime Globalist, Columbia Record & Tape Club Triple Diamond VIP
Posts: 589
Review from April 2024

I’ve stayed here three times in the past few months. Traffic means that if you stay here, it’s a real schlep to other parts of the city, so think about what you want to do before reserving here.

I have a soft spot for this hotel because I love the building and it’s original, minimalist decor. The park view suites are spacious and very comfortable. While I’d prefer a location on Reforma, the views from higher floors here are lovely.

From my last few visits, I’ll list the highs and lows in case they’re of any use to others:

Highs:
- Decor and design, if you’re a fan of Japanese minimalism
​​​​​​- Views of Chapultapec Park
- A nice lounge, if that’s your thing
- A very good gym and small pool
- The sushi bar is outstanding;

Lows:
- Service isn’t what it was before the pandemic, no more club floor check-ins. Service wasn’t ever the real strength here, IMO
- While I’m usually able to reserve a suite with an upgrade certificate, on my last visit reception tried to tell me that there’s no late check out for globalists in suites. I had to talk to a few people before getting this fixed, but WTH? They claimed it’s only offered from regular rooms. I’d never heard this before. Kind of a deal breaker for me since I usually catch an evening flight back to Madrid.
- I think the Japanese restaurant (with the sushi bar) is one of the best in Mexico City, but it’s breathtakingly expensive by any standards. The other restaurants are mediocre IMO.

I hope this is of some use to others. Happy travels.
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