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Old Apr 17, 2024 | 4:46 am
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EugeneK
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Join Date: May 2008
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Can't Cancel (Diamond)
In the latest chapter of Frontier's ineptitude...

I want to cancel a flight. On the home screen, when you click on My Trip/Check In, it no longer allows you to type in your name and confirmation number. Instead, it directs you to use the app for these things. But the app won't let you cancel a flight.

So after wasting about 10 minutes trying different things, I figured out that I choose "My Trip" from the website's top menu, then choose Manage Trip, which brings up a screen where I can actually enter my confirmation number and cancel the trip.

Is this ineptitude? Or are they trying to make it really, really hard for the average person to cancel their flight, hoping that they just give up?
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