Originally Posted by SP03

Most hotels with a lot of globalists preassign a day in advance or in the morning of arrival. I guess your friend got lucky and got the upgrade assigned and you didn’t.

That’s how it works. I suppose hotels can preassign based on how many rolling stays you’ve had in the last 12 months. Or based on stays in the last year. Or based on number of stays at that specific hotel.

But reality is hotel just want a quick and easy way to get this done.