Originally Posted by
WannaTheater
UPDATE: Can now confirm that I received the seat alert notification. I saw the seat open up at 10:30. Got the seat alert at 10:43. Perhaps this is normal.
Yes it's normal, alerts run on a pull schedule, it's not pushed from the airline.
Here's a good troubleshooting checklist for alerts:
- If you run a Quick Check for the alert in the View Saved Alerts page, does it find the seat/inventory.
- If yes, it should then alert you the next time the alert is run.
- If the Quick Check doesn't find the inventory/seat, then do the underlying search (Award/Flight Avail/Seat Map) to see if EF sees what you think it should see.
- If EF does show the availability/free seat you think it should, then check to make sure the alert is created correctly, and -then- bring it to EF support's attention with that information. (Then you can post on FT with the same information).
- If EF doesn't show the availability/free seat you think it should (as compared to the airline.com) then it's not the alert. Bring that possible search bug to EF support's attention. (Then you can post the details to FT.)