FlyerTalk Forums - View Single Post - Unable to change existing cash booking
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Old Apr 11, 2024 | 12:07 pm
  #15  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
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Originally Posted by foothills county flier
But that is breaking the rules. You need to cancel your ticket and book the new routing. There is no change fee for what you are asking for.
It's not breaking any rules, and there is almost certainly a change fee.

Originally Posted by Simon
It's not breaking the rules to call AC, ask the agent how to do it (because unless something has changed, the website will not let me cancel a booking and then use a flight credit towards a new flight).
If you haven't flown any segments on this booking and it only has the FLL-YUL and YUL-YYZ segments, you should be able to cancel to AC wallet pretty easily, then use that wallet credit pretty much immediately to book a new ticket (wallet thread here). Or if you've already flown some of this booking or need to retain some other segment(s), a competent agent should able to cancel the existing segments and exchange them for the new ones, as [MENTION=258072]D582[/MENTION] and I have already suggested. In the latter case, I'm not sure whether they can send the value from the cancelled segments to wallet so you can make a new booking, but you could check the wallet thread and ask.
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