Originally Posted by
MiraculousM
This is really interesting to find out. I had a samsonite i bought at Ross that died 4 years after i bought it. BA broke the frame but replaced it with a samsonite off the website.. which, ironically, lasted 2 long haul flights before it broke (first the plastic that holds the bits together on the way there broke then on the way back, the case arrived with massive cracks).. BA replaced that one too.
I think know what BA stands for but considering they replaced your luggage I would love to make sure…do you mean BritishAirways? If so I’m so jealous. American Airlines do not (to my experience) ever do that for us! Anyone else ever had an airline admit fault and actually replace your luggage?