Originally Posted by HookEm

Above, several people relate upgrades they received. They are lucky. I am an Ambassador and stayed there last Thursday night and I got nothing. Since I arrived late afternoon and planned on leaving mid morning, I booked the cheapest room. So on arrival, I asked about upgrades. She said they gave me the same type of room and my upgrade was a higher floor. I noted I had gone online that morning and saw suites. But she said they only gave the type of room she put me in. The room was quite small. I didn’t make a big deal about it since it was for only one night. As they say, YMMV.