Originally Posted by
iahphx
What did "exchange your miles" mean? I've never cancelled an award ticket, but I assume the official rules allow it. As a Diamond, I wouldn't think there was any fee, but I guess a reading of the rules would make sense. If you can do what we think you can do, maybe "ECTA" (End Chat, Try Again)?
I asked him to explain how this exchange works but he never explained it to me. He kept insisting to cancel without a fee or change dates by more than one day, I would need to do it online. He acknowledged i had flight flexibility but said changes of more than 1 day had to be done online
I kept explaining the website says you have to chat to change dates on award ticket. he recommended i clear my cookies and reboot my computer. I asked how is that gonna help ? After that exchange i cut my losses and did go "ECTA" route. And today I was able to get the date changed. Chat person said since the original flight was more than 7 days from today I could do a free date change. I don't remember a 7 day restriction on a tickey with the works, but F9 isn't one of my top 3 airlines I fly so maybe that restriction exists. So just took 3 Chats to get a date change. I am trying to burn my 210k f9 miles before f9 goes south but finding it difficult for various reasons.