Originally Posted by
pinniped
It's wild because, while I don't think any airline in the world has a perfect website and app with ALL the functionality a traveler needs, I am forced to admit that United comes pretty close.
And there was an era where "united dot bomb" was a running joke on Flyertalk.
It's because we were all so salty at losing United Connection.
The demise of UA Connection software
I had to fly ANA last year and was absolutely shocked at how cumbersome it was. I think they are 15-20 years behind the American carriers.