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Old Apr 3, 2024 | 1:14 pm
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iahphx
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Originally Posted by GumboCook
I have been trying to cancel an award ticket on F9 website for a couple of weeks.
I get the "We are otter-ly sorry....." We are currently experiencing technical issues.
Tried Chat, and the guy said I could exchange my miles and get $38.xx.
It was a 10k award with $11.20 taxes paid.
I am diamond elite and got works with the award ticket.
I had no problem cancelling a revenue ticket.

Any suggestions besides not flying F9 ?

cheers........
What did "exchange your miles" mean? I've never cancelled an award ticket, but I assume the official rules allow it. As a Diamond, I wouldn't think there was any fee, but I guess a reading of the rules would make sense. If you can do what we think you can do, maybe "ECTA" (End Chat, Try Again)?
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