The female voice attributed to our flight (I was a passenger) was our copilot or first officer. She was indeed a Southwest employee, in the cockpit. It was an awful experience.
Originally Posted by
LegalTender
"What was the reason for that go around?"
Sounds like it was another pilot on final who asked why there were two go arounds, although the clip attributed that question to SWA. Or perhaps one of the AA pilots trying to find out what to expect on take off.