Originally Posted by Gongzuokuang

When I tried last week the renewal link online was not working. I wanted to renew with the worthless points and the error message indicated there was a problem with my payment method. LOL!

I tried to use the chat feature to connect but gave up after a while.

I emailed them and they were able to do it for me via email. They gave me -- without me even needing to ask -- about 4K points for the inconvenience.